Comments on: Discount Car and Truck Rentals: How NOT to Respond to Your Customers http://roamsters.com/how-not-to-respond-to-your-customers/ Travel Tips from the Backyard, Borneo and Beyond Mon, 08 Mar 2010 05:52:40 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Humanscale Freedom: My New Office Chair http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-686 Humanscale Freedom: My New Office Chair Sun, 25 Nov 2007 16:14:41 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-686 [...] since my car accident in late August, I’d been having trouble sitting in my standard office chair for more than [...] [...] since my car accident in late August, I’d been having trouble sitting in my standard office chair for more than [...]

]]> By: Lisa Marie Mary http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-313 Lisa Marie Mary Tue, 25 Sep 2007 15:28:05 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-313 Omigosh! Looking at the pictures, and imagining your sitting there with that giant thing coming at you - it must've been so scary! I'm so sorry and I'm glad you're okay! Omigosh! Looking at the pictures, and imagining your sitting there with that giant thing coming at you – it must’ve been so scary! I’m so sorry and I’m glad you’re okay!

]]> By: Deniece S Constant http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-309 Deniece S Constant Fri, 14 Sep 2007 14:38:16 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-309 So glad you are ok. So glad you are ok.

]]> By: peter beckworth http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-308 peter beckworth Wed, 12 Sep 2007 02:54:36 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-308 Hi Ros, It's Peter G Beckworth and Tim Cinel from Australia here, we both HOPE that you recover soon. Get well SOON pete. Hi Ros, It’s Peter G Beckworth and Tim Cinel from Australia here, we both HOPE that you recover soon.

Get well SOON pete.

]]> By: Sue Chartock http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-307 Sue Chartock Tue, 11 Sep 2007 01:00:36 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-307 Hi Rosalind, Good to hear you are alright! I think I would be grateful I was able to get out of that accident in one piece! Those trucksdrivers are driving heavy built vehicles and some of those drivers are known for "hogging" the road at times. A news report suggested even keeping your distance from them since "cargo" also has been known to fall off the trucks at times as well. The report also mentioned that these truck drivers put in lots of hours on the road and tiredness could be a factor too. Anyway,thank God you were able to walk away without a scratch! Probably a bit shaken, but who wouldn't be in a situation as this. Sue Chartock Hi Rosalind,

Good to hear you are alright!

I think I would be grateful I was able to get out of that accident in one piece! Those trucksdrivers are driving heavy built vehicles and some of those drivers are known for “hogging” the road at times. A news report suggested even keeping your distance from them since “cargo” also has been known to fall off the trucks at times as well. The report also mentioned that these truck drivers put in lots of hours on the road and tiredness could be a factor too.

Anyway,thank God you were able to walk away without a scratch! Probably a bit shaken, but who wouldn’t be in a situation as this.

Sue Chartock

]]> By: Rosalind Gardner http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-306 Rosalind Gardner Mon, 10 Sep 2007 13:25:39 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-306 <strong>Ah, Loren,</strong> I didn't think for a moment that the guy was 'out to get me'. I've been driving for 31 years, have <em>never</em> caused an accident and have seen a LOT of wide right turns. But this guy did it all wrong. He obviously did not check to see whether there was any traffic behind him in the right lane, as he signalled left and changed into the left lane. So when he slowed down (and appeared to be turning into the mall on the other side of the road), I continued at the posted limit and moved up beside him on the right. He signalled right <em>and turned right</em> at the same time - when I was already more than halfway up the side of the truck. Just one dumb bunny tractor trailer driver - most of the rest I've seen in my experience are excellent. <strong>Cheers, Ros</strong> Ah, Loren,

I didn’t think for a moment that the guy was ‘out to get me’.

I’ve been driving for 31 years, have never caused an accident and have seen a LOT of wide right turns.

But this guy did it all wrong.

He obviously did not check to see whether there was any traffic behind him in the right lane, as he signalled left and changed into the left lane.

So when he slowed down (and appeared to be turning into the mall on the other side of the road), I continued at the posted limit and moved up beside him on the right.

He signalled right and turned right at the same time – when I was already more than halfway up the side of the truck.

Just one dumb bunny tractor trailer driver – most of the rest I’ve seen in my experience are excellent.

Cheers,
Ros

]]> By: Andy Pohl http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-305 Andy Pohl Mon, 10 Sep 2007 00:48:42 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-305 I am glad you are OK. I am just starting to buld a site. Where can I see some of the results of your "students'" work. That is, the sites created by those who have read your ebooks and gone on to have successful sites? I am glad you are OK.

I am just starting to buld a site. Where can I see some of the results of your “students’” work. That is, the sites created by those who have read your ebooks and gone on to have successful sites?

]]> By: Anthony http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-304 Anthony Sun, 09 Sep 2007 17:10:08 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-304 Rosalind, It is great to see you alive and well. I am one of your NPT subscribers. The fellow at Discount should be embarrassed about displaying such asinine behavior. I suggest you write an editorial for the local Toronto daily. With the blogosphere being what it is today, you'd think customer service would be a top priority. Sadly, some firms still operate in the Dark Ages. Here's to your continued health. Anthony Rosalind,

It is great to see you alive and well. I am one of your NPT subscribers. The fellow at Discount should be embarrassed about displaying such asinine behavior. I suggest you write an editorial for the local Toronto daily. With the blogosphere being what it is today, you’d think customer service would be a top priority. Sadly, some firms still operate in the Dark Ages. Here’s to your continued health.

Anthony

]]> By: Patricia http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-303 Patricia Sun, 09 Sep 2007 13:52:55 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-303 Really pleased you were unhurt Ros. What a shake up though. How well you handled the whole thing,typical.*smile*. We here in Australia have had some recent dramatic events regarding truckies and the huge vehicles they drive. One caused a train accident at a rail way crossing in which a number of people were killed.We still have boom gates in rural areas and apparently the truckies like to race the trains for the crossing ,sometimes. The truck drivers are also put under a lot of pressure from their bosses to deliver over long distances and to do so no matter how tired they are. In some ways we are a bit like the old wild west of America here Ros.. The last frontier.Or so they tell me.;). regards Patricia Really pleased you were unhurt Ros. What a shake up though. How well you handled the whole thing,typical.*smile*.

We here in Australia have had some recent dramatic events regarding truckies and the huge vehicles they drive. One caused a train accident at a rail way crossing in which a number of people were killed.We still have boom gates in rural areas and apparently the truckies like to race the trains for the crossing ,sometimes.

The truck drivers are also put under a lot of pressure from their bosses to deliver over long distances and to do so no matter how tired they are. In some ways we are a bit like the old wild west of America here Ros.. The last frontier.Or so they tell me.;).

regards
Patricia

]]> By: Anji http://roamsters.com/how-not-to-respond-to-your-customers/comment-page-1/#comment-302 Anji Sun, 09 Sep 2007 10:13:21 +0000 http://roamsters.com/destinations/things-to-avoid/how-not-to-respond-to-your-customers/#comment-302 Thank goodness you were okay. A useful lesson for us all in communication. We use Budget when we visit the UK and have always had good service, though we've never tested them out with an accident! Thank goodness you were okay. A useful lesson for us all in communication. We use Budget when we visit the UK and have always had good service, though we’ve never tested them out with an accident!

]]>